eBay Feedback

If you've ever bought or sold anything on eBay you may be familiar with their reticence to deal with any conflict that arises except through a drawn out, painful process. This leaves the feedback system as the only line of defense, but it's a poorly implemented one because:

• People can slam you unjustly and you can't get rid of the feedback.
• The feedback can't be withdrawn completely or changed in case of mistakes.
• People use it as a tool of intimidation by threatening poor feedback.
• There's no guarantee of a satisfactory outcome for either party
• eBay takes no responsibility for any conflict arising on its site.
  

People want to resolve disputes but eBay does a poor and slow job of mediating. They rake in the money by connecting buyers and sellers (in effect creating a store of sorts) but refuse to help when something goes wrong on their premises.